Complaining about an order

The lesson’s vocabulary

Tone colorsā tone 1á tone 2ǎ tone 3à tone 4a neutralHide colors

• 网上
  wǎng shang

  online

• 订
  dìng

  to agree; to conclude; to draw up

• 订单
  dìngdān

  (purchase) order

• 收到
  shōudào

  to receive

• 盖子
  gàizi

  cover; lid; shell

• 裂
  liè

  to split; to crack; to break open

• 记录
  jìlù

  record (written account); note-taker; record (in sports etc)

• 一再
  yīzài

  repeatedly

• 再三
  zàisān

  over and over again; again and again

• 保证
  bǎozhèng

  to guarantee; to ensure; to safeguard

• 的确
  díquè

  really; indeed

• 抱歉
  bàoqiàn

  sorry!; to be sorry; to feel apologetic

• 可惜
  kěxī

  it is a pity; what a pity; unfortunately

• 到底
  dàodǐ

  finally; in the end; when all is said and done

• 解决
  jiějué

  to solve; to resolve; to eliminate

• 替
  tì

  to substitute for; to take the place of; to replace

• 申请
  shēnqǐng

  to apply for sth; application form

• 换
  huàn

  to exchange; to change (clothes etc); to substitute

• 此外
  cǐwài

  besides; in addition

• 说明书
  shuōmíngshū

  (technical) manual; (book of) directions

• 寄
  jì

  to entrust; to place in sb's care; to depend on

• 照片
  zhàopiàn

  photograph

• 确认
  quèrèn

  to confirm; to verify; confirmation

• 否则
  fǒuzé

  otherwise; if not

• 要求
  yāoqiú

  to request; to require; to stake a claim

• 尽快
  jǐnkuài

  as quickly as possible; as soon as possible

• 安排
  ānpái

  to arrange; to plan; to set up

• 表示
  biǎoshì

  (of sb) to express; to state; (of sth) to indicate

• 快递
  kuàidì

  express delivery

• 号码
  hàomǎ

  number

• 提前
  tíqián

  to shift to an earlier date; to do sth ahead of time

• 联系
  liánxì

  to get in touch with; to integrate; to link

• 提醒
  tíxǐng

  to remind; to call attention to; to warn of

• 放心
  fàngxīn

  to feel relieved; to feel reassured; to be at ease

• 办理
  bànlǐ

  to handle; to transact

• 处理
  chǔlǐ

  to handle; to deal with; to punish

• 结果
  jiéguǒ

  outcome; result; in the end

• 同事
  tóngshì

  colleague; co-worker

The lesson’s grammar

• 替: on behalf of, for (someone)

  Subject + 替 + person + V (+ object)

• 的确 and 还: indeed; 还 as a tone of surprise or admiration

  S + 的确 + V / Adj | S + 还 + 真 / 挺 / 不… + V / Adj

• 此外: besides, in addition

  Sentence 1。此外，(S) + 还 / 也 + sentence 2

• ……，好……: so that (one can)

  Action，好 + (让 + O +) intended result

• 一再 / 再三: repeatedly, over and over

  Subject + 一再 / 再三 + verb

• 否则 / 要不然: otherwise

  Advice/condition，否则/要不然 + negative consequence

• 到底 / 究竟: on earth, after all

  S + 到底/究竟 + question ? | 到底 + V (= finally)